Getting Started with WhatsApp API: What Businesses Need to Know. Inbox Telecommunication
If you're running a business in 2025, chances are your customers are already on WhatsApp. With over 2 billion users globally, WhatsApp has become more than just a messaging app — it’s a serious channel for business communication. That’s where the WhatsApp Business API comes in. Unlike the standard WhatsApp Business App, the API is designed for medium to large businesses that want to communicate with customers at scale. This blog breaks down what the WhatsApp API is, how it works, and why it could be the missing piece in your customer communication strategy. 🔍 What Is the WhatsApp Business API? The WhatsApp API (short for Application Programming Interface) is a tool that lets businesses integrate WhatsApp messaging into their own systems, like CRMs, customer support platforms, or marketing software. It’s not an app you download — it's more like a gateway that lets your team send and receive WhatsApp messages programmatically. Think automated order updates, support tick...